Capacent International | Our services

SOCIAL RESEARCH

“Social research” encompasses the analysis of social issues and ranges from analyses using data on several thousand individuals to in-depth analyses of individuals. The need for information determines the approach chosen and the outcome is well-founded and requirement-specific. With this approach, we help our (public as well as private) clients take important decisions which affect the structure and development of our society and its organisations.

Over the years, we have headed up some of the largest and most complex analyses in Denmark. We are also specialists in practical evaluations which secure applicable results. Our track record proves that we have the ability to carry out intensive and brief analyses as well as projects stretching over a long period of time.

In Social research, we work with:

Social analyses
Evaluations
Research evaluations
Attitude evaluations
Electoral analyses

CUSTOMER RELATIONS

The ability of organisations to satisfy their customers and, at the same time, generate solid earnings is closely connected to the ability to obtain information on each customer’s product preferences, price sensitivity, etc. and to act on the basis of this information.

We can collect, store and analyse information on your customers, members or competitors. Our analyses provide you with information on marketing-related issues, e.g. the effect of a campaign, defection analyses and opportunities for increased sales, product testing. etc.
We work within six areas of customer relations:

Customer analyses
Competitor analyses
Product tests
Web tests
Communication measurements
Member evaluation

PERFORMANCE MEASUREMENT

Performance measurement is all about using statistical tools to determine an organisation’s progress towards achieving clearly defined goals. These goals may be defined according to the organisation’s employees, financial results or its competitors. We are able to assist you in all these areas.
Using our Performance Measurement tools will allow you to see how your organisation performs within certain areas. This information may be valuable not only internally, but also externally in relation to external stakeholders. As an external partner, we deliver reliable and competent analyses of the organisation’s goals and the processes involved in achieving them.

We offer testing within:

Employee satisfaction
Productivity and effect measurement/testing
Benchmarking

SURVEY & QUALITATIVE METHOD

Surveys are used to collect quantitative information on a particular selection of people. Surveys are common in marketing research, political opinion polls and social sciences.

The basis for applicable knowledge is superior data. With this in mind, at Capacent we apply approaches and methodologies stemming from social sciences extensively and systematically in all our tests and analyses.

Capacent is one of a leading analysis institutes, and we create value for our clients, whether they are the media, political parties, psephologists or other stakeholders who need input for a debate or need to test public opinion. Our strength lies in extensive experience, historically precise measurement and short turnaround time.

We use the following approaches within surveys:

E-panels
Buses
Quantitative research
Index analyses
Statistic methods

Qualitative methods focus on creating understanding. This approach is ideal when researching and creating in-depth insight into a specific target group’s actions, opinions, non-verbal needs and underlying motives.

Capacent offers solutions based on a broad palette of qualitative methods tailored to each study. Focusing on our client’s needs thus secures the optimal qualitative research set-up. We pride ourselves on being at the cutting edge of the industry, applying the latest methods and approaches and some of the best qualitative employees in the business are among our staff. As many of our employees are masters of not only qualitative methods but also quantitative methods, this provides unique opportunities to combine approaches and generate unique knowledge.

Advantages of using qualitative methods

By using qualitative methods, we are able to uncover why and how a certain target group relates to a certain problem, i.e. why a target group says or acts as it does. Qualitative methods should be chosen, when the client wishes to obtain in-depth knowledge of a problem or target group.

Interaction and dynamics: The dialogue between interviewer and interviewees provides the opportunity to gain in-depth understanding of the issues the interviewee is responding to.
Openness and flexibility: Where the dialogue between the parties in the interview is guided, qualitative analyses are explorative and relatively structured. This presents a unique opportunity to explore the interviewee’s universe.
Nuances: Richness of detail and excellent insight is secured by posing open, in-depth questions.
A platform for generating ideas: Qualitative analyses are characterised by curiosity. This often results in new endeavours and greater insight into hitherto unexplored areas.

Within qualitative methods, we operate in:

Focus groups
Personal in-depth interviews
Observation
Explorative workshops

STRATEGY

Every single organisation, entity or management team needs a strategy for manoeuvring, for uniting the organisation, for showing the way and creating dynamism. Strategies must take the future into account. Capacent helps you to gather data on and understand future trends and to prepare for the future.

Capacent supports strategic processes in various ways:

By facilitating the strategy processes and by providing sparring and input to the key players in the strategy processes
By building vision, mission, values and action plans
By evaluating existing strategies from different strategic perspectives
By collecting data on market conditions, competitors, clients, stakeholders, products and trends
By assisting in the implementation of the strategy

At Capacent, we combine knowledge and solid managerial experience with a strong track record of strategic consulting tasks for private businesses as well as public organisations, public administration and NGOs.

We give advice based on classical perspectives, including strategic design approaches, positioning, planning and visioning. We also include organisational perspectives where relevant in order to achieve an optimal strategic design; these include organisational culture and structure as well as capturing and applying knowledge within the organisation. As strategy has increasingly become an integral part of organisations’ daily business processes, including for employees at various levels of the organisation, we find it highly relevant to include these perspectives when working with strategy.

FINANCE

Credible management information providing management with knowledge and information on product and customer profitability is the object of ever greater attention in businesses. This leads to management increasing the demands on businesses’ finance functions, a particular reason being that finance functions “own” certain business processes across the organisation.
In order to produce credible management information, a strong finance function is paramount when it comes to tools and systems, organisation and staffing.
The finance function must support the business relationships of the organisation and establish competitive business processes in order to deliver actionable management information to the right person at the right time.

We work together with the finance function in question to optimise financial management and financial control in various ways and our services include:

Management information reporting, focusing on transparency, relevance and validity
Budgeting, focusing on managing the business and securing reliable budget data
Activity Based Costing (customer and product profitability), in order to understand the dynamics of the business and to be able to act upon this understanding
Lean Accounting, focusing on improving quality and eliminating waste in finance and accounting processes
Establishing shared service centres, focusing on optimising resources and services by creating centres of excellence within finance and administration

OPERATIONAL EXCELLENCE

The market’s rapidly changing development and ever-increasing demands challenges businesses’ and organisations’ adaptability, making this a constant target for improvement.

The aim of Operational excellence is to optimise and adjust processes and activities in accordance with the strategies of the company or the organisation. It is about making sure the business processes deliver the required output of the specified quality at the lowest possible cost. In addition, it is about aligning activities and processes to support growth and expansion in the range of activities within the organisation.

Operational Excellence is mandatory for all types of businesses and organisations within industry, service and public administration. All employees must have the skills required to continuously improve processes and tools so as to achieve world class performance.

Capacent has both a practical and an analytical approach to consulting assignments. Our experience tells us that these types of job are 80% about people and 20% about technique.

We offer services within:

Business process management and process optimisation
Business structure
Supply chain strategy
Warehousing and handling solutions
Distribution and transportation solutions
Sourcing and procurement
Lean and Six Sigma
Project management and project excellence

INFORMATION TECHNOLOGY

IT systems are an integral part of being highly competitive. Rapid development in technologies and applications gives new opportunities in customer service, collaboration in the value chain and in making processes more efficient. Organisations exploiting IT to support strategies and processes compete more efficiently and thereby increase their shareholder value.

Capacent offers consulting services and integrated solutions which enable businesses and organisations to make the most of their IT systems.

We offer services within

IT strategy
IT as an enabler in product, services and process improvement
Establishing requirement specifications for IT systems
SAP, Cognos and other systems
Business intelligence solutions
Tenders and acquisitions
IT governance
Project management
Implementing IT systems

RECRUITMENT

Results, growth and added value presented by any business or organisation are generated by the fitting of human resources.
Reality of any ambitious business with high goals is the challenge of attracting and retaining proper competencies that secure the business’ competitiveness and growth in a global market place.
Demands on employees’ professional and personal qualifications as well as motivation, rank with increasing global technological and societal development. All things equal, demographic development indicates a decreasing working force resulting in a decreased supply of highly qualified employees.

Increased focus on profit and increasing international competition

Capacent identify, evaluate and motivate the best leaders and specialist for our clients; the employees, who will secure future success.
All businesses wish to attract motivated and qualified employees.
How do you as an employer gain their attention? With many years of experience, we know that focus must also be directed at other issues than simply finding the most suited candidate.

A professional business partner

In Search & Selection, we put a tested and efficient strategy at your disposal, intensively addressing active as well as passive candidates by a unique combination of Search and media intensive Selection campaigns.
Assessment is the professional evaluation of all candidates carried out by our experienced and certified consultants. When assessing a potential candidate, we use concrete test systems to uncover personality and qualifications and draw on the final, qualified personal evaluation and reference taking.
Capacent offer a total solution when challenged by identifying and attracting the right qualified and motivated employees.

ORGANISATIONAL DEVELOPMENT

In organizational development, we operate within efficient cultures as well as values and vision.

Efficient and flexible cultures – future paramount competitive parameter

An organisation performs its maximum if it is oriented around and supports cooperation. We help you uncover, build and develop your organisation’s culture. Our focus is on creating effective and proactive cultures with a highly motivated group of stakeholders.

Uncover where your culture supports or inhibits business performance

By using one of our cultural analyses, you can uncover your organisational culture. The analyses will show you common consent between personal values, current cultural values and desired values. The analysis will show employee prioritisation and perception of current culture; aspects, which support the organisation as well as hold it back at the same time, and values that employees perceive as supporting excellent performances.
Among other, the analyses are founded on CTT and SDi and clearly show correlation between values and limitations. Among other, we measure

SDi Values Assessment
Individual Values Assessment (IVA)
Team Values Assessment (TVA)
Corporate Values Assessment (CVA)
Leadership Values Assessment (LVA)
Merger Compatibility Assessment (MCA)
Client Assessment of Corporate Values
Employee Exit Assessment.

Cultural transformation

Cultural transformation is about creating organisational success by means of adapting, reinventing and developing the organisation. It’s about developing managers supporting the desired results.

Value and vision development – a management driven process

Developing values and vision is a process initiated and driven by management. Once agreement has been established on values and vision, next phase is about creating a way of behaviour and systems in the organisation that correlate with the values and the vision.

We assist management and employees through the processes and secure that all attain the needed qualifications for working and leading a value-based organisation.

PEOPLE DEVELOPMENT

Communication

Today, managers’ ability to communicate their organisation’s values and visions is one of the paramount factors of success. Every day, miscommunication is the cause of misunderstandings and mistakes.
Whether personal communication, presentations or communication through a communication tool, we work with the determined conviction:”I am responsible for my own communication and it is my responsibility that the receiver understands my message.”

People perceive and learn in different ways
Our perception is our subjective perception of reality – and not the definitive truth
That there is a clear correlation between people’s perception of reality through their senses and the way we employ language to communicate with our selves and others

In this course, you will learn to target and plan your communication. You will be accustomed to basic models of learning, perception and communication as well as insight into own communication patterns. You will also be trained in decoding and uncovering other’s learning strategies.

Team development

For at team to perform at its best and to create a team-based way of cooperation, one must know how to get the best from a team.
We take interesting surrounding and activities into use when creating a learning environment for learning. Team building is one of the most entertaining and efficient ways of learning, gaining energy and high spirits. The boarder between efficient learning and entertainment, without learning, is, however, clear-cut. Hence, we emphasize on planning our courses with a swift and decent introduction to basic team theory concepts. Hereafter, the team is placed in various situations where the team’s ability to collaborate is the key to its success. We emphasize thorough aftercare succeeding each team building assignment.
Good teamwork is the source of many organisational advantages. It provides higher productivity, an increased ability to learn and develop within the team, increased cross border cooperation, faster quality development and increased quality control, increased utilization of individual resources as well as a better working climate and decreased sick leave.
When working with individual development programmes, we believe that each individual has all the resources he or she needs. The purpose of coaching is to release an individual or a team’s potential resources with the target of maximising their performance thus focusing on quality and high productivity.

Results are paramount whenever talking executive coaching, career development or other individual coaching or development programmes.
Through coaching and individual development programmes an organisation can develop innovative and motivated employees who wish to be part of creating positive results for the organization. These tools can explicitly be utilized in a change process and have direct bottom line impact.
The courses are planned for leaders, employees and organisations to generate quick results upon return after a course.
To generate change, you must make sure that you as well as your colleagues and employees possess the required prerequisite and qualifications in order to influence changes in a successful way.
We offer courses such as

ICC coach education with international certification
The leader as coach
Personal leadership
Coaching the inner game
Leader development
Train the trainer
Employee development
Change management
Sales training

Don’t hesitate to contact us if you are looking for other courses than the above stated.

Coherence, effect and high practical usability are key, when describing our competences. Our concepts and courses are available in several languages in English, Danish and to some extent in German and Korean. We emphasize that content; theory as well as models and practices are easy to use and are implementable on all levels in the organisation.

OUTPLACEMENT

Business counselling

Using our outplacement programme, we advice businesses preparing and going through the process of letting off employees.
Counselling can include internal and external communication, the mental process of both leaders and employees, the difficult conversation faced by leaders, and what is done for remaining employees.
In collaboration with management, target is to turn the process into an onwards-looking and constructive process for all involved; those being let off and those staying. Experience shows that a professionally and properly handles process of laying off employees, has a positive impact on the organisation’s image and thereby on its ability to continued to attract and retain employees as well as customers.

We offer

Executive outplacement program
Outplacement programmes (individual and group programmes)

What is an outplacement programme

An outplacement programme is a structure process aiming at aiding the let off employee finding a new job; help for self-help. We advice and support let off executives, management and employees in the process of finding a new job.
Target being finding a new job, the outplacement process helps the individuals uncover strengths and not so strong aspect of themselves and focuses on professional as well as personal competences enabling a swift kick-off for applying.

Change of jobs creates new opportunities

On the one hand, a change of jobs is most often an unusual situation, whether it is voluntary or not, and it is always inconvenient. On the other hand, a new choice of career may be liberating, as it gives you the opportunity to focus on true interests and wishes.
A change of jobs may become a positive experience that offers new opportunities and challenges. The outplacement programmes are about these opportunities.

RESEARCH

In a world of presumptions, gut feelings and guesses, we test and challenge this intangible information and provide you with facts and real knowledge based on individuals’ attitudes, behaviour and history.

Our core product is producing a well-substantiated foundation on which all types of organisations can base their decision-making.

We deliver true full-service within the market and the field of organisational research. We do not have a preferred methodology, but work with integrated services combining desk research with qualitative and quantitative information sources, making it easier to shed light on a concrete problem.

In order to tailor solutions to the individual client, we rely on our professional competences in combination with a broad range of products and analysis approaches.

We work with:

Social research, where we analyse social issues drop
Customer relations, where we analyse marketing-related issues e.g. the effect of a campaign (defection analyses and opportunities for increased sales, etc.)
Performance measurement, where we analyse the progress of an organisation on its path to achieving well-defined goals
Survey, where we collect quantitative information on a particular selection of people for use in evaluations and analyses

CONSULTING

On a daily basis, many organisations meet challenges that need unique competences and special resources to solve the situation at hand. Our job is to advise private as well as public organisations, help them through their challenges and secure the individual organisation’s road to success. Capacent’s consulting services are based on expertise and broad practical experience, and we set great store on delivering high quality. The main competences offered represent areas where we have significant professional and practical experience.

Our consulting services

Strategy, focusing on strategy development, management and organisational development
Finance, focusing on optimising and controlling finances
Operational excellence, focusing on process optimisation, Lean and supply chain solutions
Information technology, focusing on IT project management, IT sourcing, innovation, SAP implementation and business intelligence

PEOPLE

Many businesses and organisations face a challenging future finding the ever-increasing need securing the right resources and competencies in order to create the results set out. Challenges like how to organise compensation structures, how to support managerial development and growth of employees become important issues when securing resources and competences.

At Capacent, we advice managements securing optimal recruitment, development and compensation of their businesses’ managers and employees, and we are drawn on many years of experience within outplacement, if a business must let off employees. Primarily, we offer services within the four areas: